Reach out to us
Need help with your account, a deposit, verification uploads, technical concerns or general feedback? Contact Vegastars support and we’ll assist with questions, account-related issues, bonus queries and site faults. Use live chat for quick replies, or email for documented requests and verification files. Phone support covers business hours for more complex cases. Help is offered in English with clear steps so you can manage deposits, withdrawals and get back to play quickly.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (Live chat and email for account, deposits, withdrawals, KYC and site faults) |
| General Enquiries | [email protected] (General queries, terms, promotions, marketing notices and documentation) |
| Affiliate Enquiries | [email protected] (Affiliate signups, tracking issues, commission statements and partnerships) |
| Phone | +64 9 372 8145 (Auckland) |
| Working Hours | Mon-Fri, 09:00-18:00 |
Email assistance
Email is our preferred contact method for detailed requests, account issues, or when you need to send documents or explanations. Please use a clear subject line and include your full name, account email and a current phone number to avoid delays. Attach relevant files and allow time for verification - responses for complex matters may take longer.
Submit your enquiry
Response Time
Support requests are handled promptly. Most enquiries are answered within one business day, while more complex issues may take longer depending on their nature. If your matter is urgent, use live chat for fastest attention; email replies may take up to 24 hours or longer for detailed cases. Please allow extra time for complex matters.
Feedback
Have feedback, suggestions or ideas? Send them to us - your input helps improve the site. We review every message carefully and use the insights to fix issues, adjust promotions and polish the user experience. Short notes or detailed suggestions are welcome. Contact live chat or email and we’ll consider your input for future updates.