Safe Gambling
We take responsible play seriously. Vegastars is committed to providing a safe environment where entertainment stays within healthy limits. We promote tools and policies that help you control your activity, recognise warning signs, and access support when needed. This page explains the Vegastars Responsible Gambling approach, the practical controls available in your account, and clear steps to get help. Read each section and contact support if you need assistance with limits, self-exclusion, or finding local help.
Player protection principles
Protection focuses on prevention, consent and control. Age verification and identity checks prevent underage access. Account rules and behaviour monitoring support fair play. We prioritise clear terms, visible limit settings and easy access to exclusion options. Safety is practical - not just policy.
Account controls
Deposit and loss limits
Set daily, weekly or monthly deposit and loss limits in account settings. Limits are adjustable from your dashboard and can be tightened immediately. Limits help keep spending within a budget and reduce impulse decisions.
Wager and session controls
Use session reminders and maximum wager settings to manage play intensity. Session reminders show elapsed time and prompt breaks. Wager caps restrict the maximum stake per round while you meet a chosen budget.
Time-outs and self-exclusion
Temporary time-outs let you pause play for short periods, while self-exclusion blocks access for longer terms. Both options are available in your account and through support. Self-exclusion applies across the account and is enforced at login.
Recognising problematic behaviour
Warning signs include chasing losses, spending beyond means, prioritising play over obligations, hiding activity, disrupted sleep or work, and mood swings linked to gambling. Recognising these signs early makes it easier to take practical steps.
Guidance for staying in control
Plan a budget and stick to deposit limits before you play. Take regular breaks and use session reminders. Avoid gambling when stressed, tired or under the influence. Keep login details private and consider account cooling-off periods if you feel tempted to increase stakes.
Access to professional help and support organisations
If gambling becomes a concern, seek professional advice. Contact local support services such as the New Zealand gambling helpline, general health services or community counselling. Talk to a family member or your GP for referrals. We can direct you to support options and apply account restrictions on request.
How we help if you need it
Contact live chat or support to request limit changes, time-outs or self-exclusion. We will process requests and confirm the changes. For urgent help, stop using the account and reach out to local support services immediately. Responsible play is a shared priority; use the tools and ask for assistance whenever you need it.